Privacy Policy
Last Updated: 11/1/2024
Nova Health, LLC and our affiliates (collectively referred to as "Nova Health," "we," "our," or "us") provide personalized mental health treatment for teens, young adults, and families. Our Services are intended solely for residents of the United States. If you are not a U.S. resident, please do not use our Website or Services or provide us with your personal information. This Privacy Policy outlines how we collect, use, and share personal information and provides information on your privacy rights.
1. Scope
This Privacy Policy applies to personal information processed by Nova Health across our websites, mobile applications, and other online and offline platforms, collectively referred to as "Services." Additional privacy notices may be provided when we collect specific information.
HIPAA Notice of Privacy Practices:
For Protected Health Information (PHI) processed under HIPAA, Nova Health provides a specific HIPAA Notice describing our practices when you engage in a clinical consultation or session with a healthcare provider.
Children’s Online Privacy Protection Act (COPPA):
We collect, use, and disclose personal information solely as required to provide our Services and comply with applicable law. For clients under the age of 13, we require verifiable parental consent before collecting information. We limit the information collected to what is necessary for participation in our Services.
2. Personal Information We Collect
The personal information we collect varies based on your interactions with us and applicable laws.
A. Information You Provide Directly
Account Creation: Name, date of birth, contact information, and account credentials.
Contact Requests: Information provided through "Contact Us" or similar features.
Forms and Surveys: Information collected through service requests or surveys.
Purchases and Payment Information: Payment data collected through third-party processors.
Job Applications: Information you submit for employment purposes.
B. Information Collected Automatically
Usage Data: Information such as IP addresses, device identifiers, and browsing patterns.
Cookies and Tracking Technologies: We may use cookies and similar tools for automatic data collection.
C. Information from Other Sources
We may receive information from third-party services, such as healthcare providers.
3. How We Use Your Information
We use your information to provide our Services, manage administrative functions, and for marketing purposes:
A. Service Provision
This includes account management, customer support, communication, payment processing, and event registration.
B. Administrative Functions
This covers marketing research, network security, fraud prevention, and legal compliance.
C. Marketing and Advertising
We may send you promotional materials as allowed by law. You may opt out by contacting us.
D. Analytics
We use analytics tools, including Google Analytics, to understand website usage and improve our Services.
4. How We Disclose Your Information
We may disclose your information to third parties for business purposes or to comply with legal requirements:
Service Providers: For hosting, payment processing, and customer service.
Business Partners and Affiliates: For joint services or administrative purposes.
Healthcare Providers: To facilitate service provision.
Advertising Partners: For targeted advertising, in compliance with applicable laws.
5. Your Privacy Choices and Rights
You have rights to access, correct, or delete your personal information, opt out of marketing communications, and exercise other rights per applicable law.
6. Security of Your Information
While we implement security measures to protect your information, no system is fully secure. By using our Services, you agree to electronic communication regarding security and administrative issues.
7. International Data Transfers
Your information may be processed and stored outside your country of residence, including in the United States. We endeavor to safeguard your data according to applicable legal requirements.
8. Retention of Personal Information
We retain your personal information for as long as necessary to provide our Services, fulfill legal requirements, and support our legitimate business interests.
9. Supplemental Notices for Certain U.S. States
Residents of certain U.S. states may have specific rights regarding their personal information. This section summarizes these rights and our practices.
10. Children’s Information
We require verifiable parental consent for clients under 13. For more details, refer to our Children's Privacy section above.
11. Third-Party Websites/Applications
Our Services may link to third-party sites. We are not responsible for their privacy practices; please review their policies directly.
12. Changes to Our Privacy Policy
Nova Health may update this Privacy Policy as needed. Continued use of our Services after changes are effective indicates your acceptance of the updated policy.
13. Contact Us: For privacy-related questions or to exercise your rights, contact us at: info@novahealthne.com, 531-233-5550.
14. Communication Preferences and Opt-In Information
When you opt into SMS or email communications, you agree to receive updates related to appointments, reminders, and promotional messages from Nova Health. Message frequency may vary, with up to 4 messages per month. Standard message and data rates may apply as per your carrier’s terms. You can manage your communication preferences or opt out at any time.
15. Opt-Out and HELP Messages
Opt-Out: To stop receiving SMS messages from Nova Health, reply STOP. After opting out, you will no longer receive further communications. For email communications, click the unsubscribe link included in every email.
HELP: For assistance, reply HELP to any SMS message or contact us directly at info@novahealthne.com or 531-233-5550.
16. Call-to-Action Disclosures
By providing your phone number, you agree to receive SMS communications related to your account, appointments, and promotional updates from Nova Health. Message and data rates may apply. You can opt out or seek help at any time using the instructions provided above.